Frequently Asked Questions

Log in to the customer portal at Klarna.com at any time day or night, to review your purchases and settle your monthly statement. If you need further assistance, you can contact Klarna’s Customer Service team.

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 100,000 online stores. Over 60-million consumers worldwide have trusted Klarna to securely handle their payments.

Yes. All payment information is processed securely by Klarna. No card details are transferred to or held by Raleigh. All transactions take place via connections secured with the latest industry-standard security protocols.

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 100,000 online stores. Over 60-million consumers worldwide have trusted Klarna to securely handle their payments.

Klarna is a digital-first business, meaning the systems and tools built have been constructed to be as secure as possible in accordance with regulatory requirements. Klarna also has a core team dedicated to keeping your data safe, alongside a customer support team to answer any privacy-related inquiries you may have. For further information, please visit: https://www.klarna.com/uk/privacy-notice/

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 100,000 online stores. Over 60-million consumers worldwide have trusted Klarna to securely handle their payments.

Klarna’s system reviews your online order to determine which payment options are available to you. If Financing is offered, simply select this option. If it is your first time using Financing, with Raleigh or another retailer, you will be asked to apply for a Klarna Account. If approved, Klarna will create an account for you and your order will be placed. Every time you shop with Financing after that, you only need to agree to the purchase and won’t need to sign up again. The order amount will be added to your Klarna Account as additional promotional plans.

Yes. Financing is only available to people aged 18 and over.

Yes. Financing is dependent on a full credit check. Klarna will also look into an affordability assessment to ensure Financing is the best option for you. Please note that this credit check can influence your credit rating.

If you miss any monthly payments, the 0% promotional interest rates are cancelled and you will be required to pay interest on following repayments. You can also choose at any time to start paying the minimum monthly payment instead with interest. Representative 19.9% APR (variable). Klarna’s support team is always on hand to help should you have any problems with planned repayments, and we highly recommend you contact their customer support.

A representative APR (Annual Percentage Rate) is the typical total cost of a credit product expressed as a percentage, spread over 12 months. The representative APR for a Klarna Account is 19.9% (variable) per annum. This is also the standard rate of interest that will apply to your purchases.

You can at any time choose to pay your minimum payment instead of your interest-saver payment. Your monthly minimum payment is the amount to be paid to avoid incurring late fees on your Klarna Account. Should you choose to pay your minimum payment instead of your interest-saver payment, this will mean you will lose your promotional plan offer and the remaining balance will start to incur interest at 19.9% APR (variable).

Klarna is all about transparent and responsible financing, therefore, all applications are considered closely. If you are 18 or over, you can improve your chances by ensuring you provide your full name and accurate address details. It also helps if your shipping address is the same as your billing address. All orders are assessed individually, so even if you have been offered Slice It financing previously, it does not guarantee you will be given it for every application. Alternatively, having been denied once does not mean you will never be approved.

If you want to make a purchase with Klarna using pay later in 3, you'll need to provide your mobile phone number, email address, current billing address and a debit or credit card details. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.

If you chose to use Financing, we will send your monthly statement notification via email with instructions on how to make a payment and an overview of your Klarna Account. Once you land on your Klarna Account overview page, simply select ‘Make a payment’ and enter the amount you wish to pay towards your balance.

First, log in at www.klarna.com/uk and go to your Klarna Account overview page. Then, simply select ‘Make a payment’ and enter the amount you wish to pay towards your balance. Should you have any questions or concerns when making a payment you can contact Klarna’s Customer Service.

Please contact Klarna’s Customer Service via live chat or phone. They will be able to provide you with details on how to pay.

As soon as we have registered your cancellation or your return, the refund will be processed within five business days.

Your refund will be available as a positive balance in your account with Klarna. This allows you to purchase again using your account at any participating online stores. If you have paid for your order with a card, the refund will be made back to the same card.

You should of course not pay your statement until you've received your goods. In this case, we would ask that you contact us and ask for an update on your order. You should also contact the Klarna Customer Service team so that they can postpone the due date on your payment.

Visit Klarna’s Customer Service for a full list of FAQ’s, live chat and telephone options.