CURRENT PRODUCT RECALLS
RECALL XDURO RACE, RACE S, SUPERRACE, URBAN & URBAN S SINCE MODEL YEAR 2014
The safety of our eBikes and their riders has the highest priority for us. Thus, we perform extensive endurance tests at external testing institutes. Some of our testing criteria are significantly above the standards set by DIN, ISO or EN norm.
Furthermore, frequent tests are carried out with our eBike models. Our comprehensive actions provide high quality for our eBikes . Thus we can react quickly in case of defects.
During our regular quality controls, we have discovered that the fork of Haibike Race, Superrace and Urban models show premature breaking when being exposed to above-standard endurance tests. Therefore, the fork may suffer from rupture or a break. This poses an enormous safety and injury risk for every user. The vehicle must not be used any longer. Due to safety reasons, the bikes mentioned on the right must be taken out of order immediately.
AFFECTED MODELS
Haibike XDURO Urban (model year 2014, 2015)
Haibike XDURO Urban RC (model year 2016)
Haibike XDURO Race (model year 2014, 2015)
Haibike XDURO Superrace (model year 2014, 2015)
Haibike XDURO Race S RX (model year 2016)
Haibike XDURO Race S PRO (model year 2016)
Haibike XDURO Urban S RX (model year 2016)
Haibike XDURO Urban S PRO (model year 2016)
Further information concerning the recall:
Official press release
Information (+ manual) for further actions
Frequently asked questions
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